Terms & Privacy
Terms of sale, right of withdrawal, privacy policy, and information about how we process your data.
Your rights as a customer
Here you will find our terms of sale and privacy policy. We value transparency and want you to feel safe when using our services. These terms apply to all purchases and bookings made via glodi.no.
Terms of Sale
1. Parties to the Agreement
These terms of sale regulate your rights and obligations when purchasing services and products from GLØDI.
Seller
GLØDI AS, org. no. 933 540 227, Gamle Drammensvei 98, 3420 Lierskogen, Norway. Email: [email protected]. Phone: +47 483 86 151.
Buyer
The person who places the order or makes the purchase. The buyer must be over 18 years old, or have parental consent.
2. Orders and Agreement
The agreement is binding for both parties when the buyer has submitted their order to the seller.
Online booking
When you book an appointment via glodi.no, the booking is binding once you receive an order confirmation by email or SMS.
Price information
All prices on glodi.no are listed in Norwegian kroner (NOK) and include VAT where applicable. The total price includes all fees and additional costs.
3. Payment
We offer several payment methods for your convenience.
Payment methods
We accept payment via Vipps, bank card (Visa/Mastercard), and cash payment at the clinic. For online bookings and online purchases, payment is due at purchase, at booking, or at the appointment, depending on the service type.
Gift cards
Gift cards may be used as full or partial payment. Gift cards are valid according to the terms stated at purchase and cannot be redeemed for cash.
Payment deadline
For services paid at the appointment, payment is due immediately after the treatment is completed. Prepaid treatment sessions and packages are paid when purchased; later matching bookings are covered by the prepaid credit.
3A. Business subscriptions and software modules
These terms apply when a clinic, business, or authorised clinic user buys or renews GLØDI software subscriptions, modules, or platform access.
Activation and payment
When you confirm a module purchase or renewal, the selected subscription change is binding. If you choose invoice, GLØDI sends an invoice with 14 days payment terms and the module is activated immediately. If you choose card, Klarna, or Vipps, the module is activated only after the payment provider confirms payment.
Binding subscription period
Business software subscriptions are sold for the subscription period you choose. Once the purchase or renewal is confirmed and activated, there is no refund or right of withdrawal for the active period. Invoice obligations remain payable even if renewal is later stopped. You may stop renewal for the next subscription period according to the cancellation controls available in the platform.
4. Delivery of Services
Our services are performed at the clinic at the agreed time and place.
Attendance
Treatments are performed at GLØDI clinic, Gamle Drammensvei 98, 3420 Lierskogen. You should arrive 5–10 minutes before your scheduled appointment.
Cancellation and changes
Cancellations or rescheduling must be made at least 48 hours before the scheduled appointment. Late cancellations (less than 48 hours) or no-shows may incur a fee of 50% of the treatment price.
Delays
If the clinic is delayed, you will be informed as soon as possible. You have the right to cancel without charge if the delay is significant.
5. Right of Withdrawal
As a consumer, you have rights when purchasing online under the Norwegian Right of Withdrawal Act (angrerettloven).
14-day cooling-off period
For services purchased online, you have a 14-day right of withdrawal from the date of the agreement, in accordance with the Right of Withdrawal Act. The withdrawal period expires 14 days after the agreement was entered into.
Exception for completed services
The right of withdrawal is forfeited if the service has been fully performed, and you expressly consented to the performance starting before the withdrawal period expired. You will be informed that the right of withdrawal lapses upon performance.
How to exercise your right of withdrawal
To exercise your right of withdrawal, contact us at [email protected] or call +47 483 86 151. You may also use the standard withdrawal form. You do not need to provide a reason. Upon withdrawal, the paid amount will be refunded within 14 days.
Product purchases
For physical products purchased online, the 14-day right of withdrawal applies from the date of receipt. The product must be returned in substantially the same condition and quantity. Return shipping costs are covered by the buyer unless otherwise agreed.
You can read more about the right of withdrawal at the Norwegian Consumer Authority website: forbrukertilsynet.no
6. Complaints
We want you to be satisfied with our services. If something is not as expected, we want to hear from you.
Complaint deadline
Complaints about services must be submitted within a reasonable time after you discovered or should have discovered the defect. For products, the complaint period is 2 years after purchase, or 5 years for products with a significantly longer expected lifespan.
How to file a complaint
Contact us at [email protected] or call +47 483 86 151. Describe the issue and your preferred resolution (repair, replacement, price reduction, or cancellation).
Our obligations
For justified complaints, we will offer repair, a new treatment, a price reduction, or a cancellation of the purchase, in accordance with the Consumer Purchase Act.
7. Messaging, Journeys, and Journals
In-platform messaging
You can send and receive messages with clinic staff or practitioners in GLØDI. Messages may be stored for follow-up, quality, and documentation purposes.
Journeys and follow-up
We may send automated or manual follow-up journeys with guidance, reminders, and relevant suggestions based on appointments and consents.
Journals and photos
For treatments, the clinic may keep journals including notes, health data, and photos where necessary or consented. Journal data is used only for treatment and follow-up purposes.
8. Liability and Updates
Your responsibility
You are responsible for ensuring information you provide is accurate and for following pre- and post-treatment guidance.
Our responsibility
We provide services according to professional standards, but treatment outcomes vary by individual.
Changes to terms
These terms may be updated as needed. Material changes are published on these pages.
9. Dispute Resolution
Any disputes should first be attempted resolved amicably between the parties.
Complaint handling
If you are not satisfied with our handling of a complaint, you may contact the Norwegian Consumer Authority (forbrukertilsynet.no) for mediation. You may also use the EU Commission's complaint portal for cross-border disputes: ec.europa.eu/odr.
Jurisdiction
Disputes that are not resolved through mediation are settled at the buyer's local court.
Privacy and Data Processing
1. Data Controller
GLØDI AS is the data controller for personal data collected through our services.
Contact information
GLØDI AS, org. no. 933 540 227, Gamle Drammensvei 98, 3420 Lierskogen, Norway. Email: [email protected]. Phone: +47 483 86 151.
2. Data We Collect
We collect information that is necessary to provide our services to you.
Account and contact data
Name, phone, email, booking/order history, and account settings.
Health and treatment data
Consultation details, journal notes, treatment history, and any treatment-related photos.
Communication and activity data
Messages, journey events, follow-up responses, and relevant My Page activity.
Technical information
IP address, browser, and device information when using the website.
3. Purpose and Legal Basis
We process personal data for the following purposes, with the corresponding legal basis:
Contract performance
To process orders, deliver services, and manage customer relationships. Basis: GDPR Art. 6(1)(b).
Consent
Processing of health data and marketing only occurs with your explicit consent. Basis: GDPR Art. 6(1)(a) and Art. 9(2)(a).
Safe and appropriate treatment
To support patient safety, journal obligations, and medically responsible care. Basis: GDPR Art. 6(1)(c) and healthcare personnel legislation.
Legitimate interest
Service improvement, security, and operational purposes. Basis: GDPR Art. 6(1)(f).
Legal obligation
Retention of accounting information and compliance with legal requirements. Basis: GDPR Art. 6(1)(c).
4. Your Rights
As a data subject, you have the following rights under the GDPR:
- Access: You have the right to know what information we have registered about you.
- Rectification: You may request that incorrect information be corrected.
- Erasure: You may request that your data be deleted, unless we have a legal obligation to retain it.
- Restriction: You may request that processing be restricted in certain cases.
- Data portability: You may request your data in a machine-readable format.
- Objection: You may object to processing based on legitimate interest.
To exercise your rights, contact us at [email protected]. We will respond within 30 days. You also have the right to file a complaint with the Norwegian Data Protection Authority (datatilsynet.no). Questions involving journals and health data may be subject to additional rules under healthcare and patient journal legislation.
5. Cookies
We use cookies to improve your experience on our website.
Necessary cookies
These are required for the website to function and cannot be disabled. They are used for login, security, and basic functionality.
Analytical cookies
We use analytics tools to understand how visitors use the website so we can improve it. These are only set with your consent.
6. Security and Retention
Security measures
We use encryption, access control, and other technical and organizational measures to protect your personal data.
Retention period
Personal data is only retained for as long as necessary for the purpose for which it was collected, or as long as required by law. Accounting information is retained for 5 years in accordance with the Bookkeeping Act. Journal data may have specific statutory retention requirements under healthcare legislation.
Sharing with third parties
We do not share personal data with third parties except for payment service providers and IT providers necessary to deliver the service. All providers are bound by data processing agreements.
Questions about terms or privacy?
Feel free to contact us if you have questions about the terms of sale, privacy, or your rights as a customer.
Email: [email protected]
Mobile: 973 23 398
We usually respond within 24 hours on business days.