Terms & Conditions
Terms of sale, right of withdrawal, and terms for purchases and bookings made via glodi.no.
Your rights as a customer
Here you will find our terms of sale. We value transparency and want you to feel safe when using our services. These terms apply to all purchases and bookings made via glodi.no.
Terms of Sale
1. Parties to the Agreement
These terms of sale regulate your rights and obligations when purchasing services and products from GLØDI.
Seller
Nordic Cognitive Labs AS (“GLØDI”), org. no. 933 866 327, operates the GLØDI platform. Email: [email protected]. For treatments and products you order from a clinic, the clinic is the seller and your contracting party — the clinic's name and organisation number appear in your confirmation and on the receipt. GLØDI is the seller of platform services such as business subscriptions.
Buyer
The person who places the order or makes the purchase. The buyer must be over 18 years old, or have parental consent.
2. Orders and Agreement
The agreement is binding for both parties when the buyer has submitted their order to the seller.
Online booking
When you book an appointment via glodi.no, the booking is binding once you receive an order confirmation by email or SMS.
Price information
All prices on glodi.no are listed in Norwegian kroner (NOK) and include VAT where applicable. The total price includes all fees and additional costs.
3. Payment
We offer several payment methods for your convenience.
Payment methods
We accept payment via Vipps, bank card (Visa/Mastercard), and cash payment at the clinic. For online bookings and online purchases, payment is due at purchase, at booking, or at the appointment, depending on the service type.
Gift cards
Gift cards may be used as full or partial payment. Gift cards are valid according to the terms stated at purchase and cannot be redeemed for cash.
Payment deadline
For services paid at the appointment, payment is due immediately after the treatment is completed. Prepaid treatment sessions and packages are paid when purchased; later matching bookings are covered by the prepaid credit.
3A. Business subscriptions and software modules
These terms apply when a clinic, business, or authorised clinic user buys or renews GLØDI software subscriptions, modules, or platform access.
Activation and payment
When you confirm a module purchase or renewal, the selected subscription change is binding. If you choose invoice, GLØDI sends an invoice with 14 days payment terms and the module is activated immediately. If you choose card, Klarna, or Vipps, the module is activated only after the payment provider confirms payment.
Binding subscription period
Business software subscriptions are sold for the subscription period you choose. Once the purchase or renewal is confirmed and activated, there is no refund or right of withdrawal for the active period. Invoice obligations remain payable even if renewal is later stopped. You may stop renewal for the next subscription period according to the cancellation controls available in the platform.
4. Delivery of Services
Our services are performed at the clinic at the agreed time and place.
Attendance
Treatments are performed at the clinic where you booked, at the address shown in your booking confirmation. You should arrive 5–10 minutes before your scheduled appointment.
Cancellation and changes
Cancellations or rescheduling must be made at least 48 hours before the scheduled appointment. Late cancellations (less than 48 hours) or no-shows may incur a fee of 50% of the treatment price.
Delays
If the clinic is delayed, you will be informed as soon as possible. You have the right to cancel without charge if the delay is significant.
5. Right of Withdrawal
As a consumer, you have rights when purchasing online under the Norwegian Right of Withdrawal Act (angrerettloven).
14-day cooling-off period
For services purchased online, you have a 14-day right of withdrawal from the date of the agreement, in accordance with the Right of Withdrawal Act. The withdrawal period expires 14 days after the agreement was entered into.
Exception for completed services
The right of withdrawal is forfeited if the service has been fully performed, and you expressly consented to the performance starting before the withdrawal period expired. You will be informed that the right of withdrawal lapses upon performance.
How to exercise your right of withdrawal
To exercise your right of withdrawal, contact us at [email protected]. You may also use the standard withdrawal form. You do not need to provide a reason. Upon withdrawal, the paid amount will be refunded within 14 days.
Product purchases
For physical products purchased online, the 14-day right of withdrawal applies from the date of receipt. The product must be returned in substantially the same condition and quantity. Return shipping costs are covered by the buyer unless otherwise agreed.
You can read more about the right of withdrawal at the Norwegian Consumer Authority website: forbrukertilsynet.no
6. Complaints
We want you to be satisfied with our services. If something is not as expected, we want to hear from you.
Complaint deadline
Complaints about services must be submitted within a reasonable time after you discovered or should have discovered the defect. For products, the complaint period is 2 years after purchase, or 5 years for products with a significantly longer expected lifespan.
How to file a complaint
Contact us at [email protected]. Describe the issue and your preferred resolution (repair, replacement, price reduction, or cancellation).
Our obligations
For justified complaints, we will offer repair, a new treatment, a price reduction, or a cancellation of the purchase, in accordance with the Consumer Purchase Act.
7. Messaging, Journeys, and Journals
In-platform messaging
You can send and receive messages with clinic staff or practitioners in GLØDI. Messages may be stored for follow-up, quality, and documentation purposes.
Journeys and follow-up
We may send automated or manual follow-up journeys with guidance, reminders, and relevant suggestions based on appointments and consents.
Journals and photos
For treatments, the clinic may keep journals including notes, health data, and photos where necessary or consented. Journal data is used only for treatment and follow-up purposes.
8. Liability and Updates
Your responsibility
You are responsible for ensuring information you provide is accurate and for following pre- and post-treatment guidance.
Our responsibility
We provide services according to professional standards, but treatment outcomes vary by individual.
Changes to terms
These terms may be updated as needed. Material changes are published on these pages.
9. Dispute Resolution
Any disputes should first be attempted resolved amicably between the parties.
Complaint handling
If you are not satisfied with our handling of a complaint, you may contact the Norwegian Consumer Authority (forbrukertilsynet.no) for mediation. You may also use the EU Commission's complaint portal for cross-border disputes: ec.europa.eu/odr.
Jurisdiction
Disputes that are not resolved through mediation are settled at the buyer's local court.
Questions about the terms?
Feel free to contact us if you have questions about the terms of sale or your rights as a customer.
Email: [email protected]
We usually respond within 24 hours on weekdays.