Clinic Terms

The clinic

The clinic is the business named in the application or order. The person accepting the agreement confirms that they have authority to bind the business. The clinic is responsible for its owners, employees, contracted practitioners, and other users who are given access.

When the agreement becomes binding

The applicant accepts the terms on submission. A paid customer relationship begins when GLØDI approves the application and activates the clinic, or when the parties otherwise confirm the start in writing. If the application is rejected, no subscription obligation arises.

Agreement documents and priority

The agreement consists of the Platform Terms, these Clinic Terms, the accepted package or order, the Data Processing Agreement, and any addenda. A specific order prevails on price, scope, or term; the Data Processing Agreement prevails on personal-data processing; and the Clinic Terms otherwise prevail over the Platform Terms for the clinic relationship. Separate marketplace, payment, or partner agreements apply when activated.

Information and configuration

The clinic must provide correct and current details about its legal name, company number, billing address, bank account, contacts, locations, and services. The clinic must review settings, opening hours, prices, taxes, templates, and integrations before using them.

Access management

Each user must have a personal account. The clinic must grant the least access necessary, protect login details, use available security features, and remove access as soon as a role or relationship ends. Shared accounts must not be used.

Administrators

Clinic owners and administrators may act for the business in the platform, including inviting users, changing configuration, activating modules, and placing orders. The clinic is responsible for keeping those authorities correct.

The clinic is the service provider and seller

The clinic contracts with the customer for treatments, services, and its own products. The clinic sets lawful prices and cancellation terms, supplies the service, and handles changes, refunds, complaints, and claims.

Accurate information

Service descriptions, prices, duration, availability, staff, images, and practical information must be accurate and kept current. GLØDI may correct obvious technical errors or hide content that is unlawful, misleading, or harmful.

Messages and marketing

The clinic is responsible for the legal basis, consent, opt-outs, recipient lists, and content of messages it sends. Operational booking messages must not be used as disguised marketing.

Accepted price

The package, modules, discounts, quantities, and prices displayed on acceptance are stored as an immutable order summary. All prices are in Norwegian kroner and exclude 25% VAT unless expressly stated otherwise.

Invoicing and payment

The subscription is invoiced for the period stated in the order. Standard invoice terms are 14 days. Late payment may accrue statutory late-payment interest and recovery costs under Norwegian law. Payment obligations for a binding period already begun remain due even if renewal or later use is stopped.

Usage and external fees

SMS, extra AI or voice use, storage, payment transactions, and other metered services are charged at the rates disclosed on activation or shown before use. Payment providers and other integrations may have their own fees and terms. GLØDI does not charge commission on the clinic's revenue unless a separate marketplace, payment, or service agreement expressly says so.

Responsibility for records

When the clinic uses clinical-record features, it decides what must be recorded, who has a work-related need for access, how corrections and signing are handled, and how long records are retained under applicable rules.

Images, audio, and consent

The clinic must have a valid basis before recording health data, images, audio, or national identity numbers. Recordings and images may only be used for clearly explained purposes and must be deleted when no longer necessary, unless the law requires retention.

Clinic data

For personal data the clinic records about its own customers and patients, the clinic is the controller and GLØDI is the processor. The separate Data Processing Agreement forms part of the contractual relationship and governs instructions, security, sub-processors, assistance, and deletion.

GLØDI's own purposes

GLØDI is an independent controller for limited processing required for its own accounts, contract administration, invoicing, security, misuse prevention, and proof of acceptance. This processing is described in GLØDI's Privacy Policy.

Data minimisation

The clinic must only record data that is necessary and permitted. Health data and other confidential information must not be entered into fields or integrations not designed for that data.

Clinic content

The clinic retains rights to its own name, logo, text, images, videos, service descriptions, and other material. The clinic grants GLØDI a limited, non-exclusive right to store, technically adapt, and display the content to supply and promote the clinic through the GLØDI surfaces it selected.

Rights and consents

The clinic warrants that it has the rights and consents needed for the material it uploads, including customer and before-and-after images. The licence ends when the content is removed, except for backups and statutory retention.

The GLØDI platform

GLØDI and its licensors retain all rights to the software, design, data model, documentation, and trademarks. The clinic receives a limited, non-transferable right to use the service while the agreement is in force. Feedback may be used to improve the service without disclosing the clinic's confidential information.

Availability

GLØDI works to maintain stable operations but does not guarantee uninterrupted availability. Planned maintenance is announced where reasonably practicable. Defects are prioritised according to severity, security risk, and the number of people affected.

Security and backup

GLØDI uses risk-based technical and organisational measures, backups, and recovery procedures. The clinic must notify GLØDI immediately of suspected compromise, a wrong recipient, a lost device, or unauthorised access.

The clinic's continuity arrangements

The clinic must maintain reasonable procedures for short interruptions, verifying critical information, and following up customers and patients while digital features are unavailable.

Ordinary termination

The clinic may give notice through the platform function or in writing. The end date is calculated under the commitment and notice rules in section 6. The clinic retains access through the paid period unless access is suspended on another ground.

Material breach

A party may terminate if the other party materially breaches the agreement and does not remedy within a reasonable period after written notice. Immediate termination is permitted where the breach cannot be remedied, on insolvency, for serious unlawful use, or for a continuing security threat.

Data and transition

Before termination, the clinic should use the available export features. GLØDI provides an export in a commonly used machine-readable format and deletes or anonymises data under the Data Processing Agreement, except for information that must be retained by law. Additional migration work may be charged where a price is agreed in advance.

Surviving terms

Accrued payment claims, confidentiality, rights, liability, and provisions that by their nature are intended to survive continue after termination.

Documented direct loss

Each party is liable for documented direct loss caused by its breach. Neither party is liable for indirect loss, lost profit, lost anticipated savings, or loss that could reasonably have been mitigated, unless caused by wilful misconduct or gross negligence.

Liability cap

To the extent permitted by law, GLØDI's total liability in any rolling 12-month period is limited to the subscription fees paid or payable by the clinic for that period. The cap does not apply to payment obligations, liability that cannot be limited by law, or loss caused by wilful misconduct or gross negligence. Privacy and confidentiality liability is also assessed under mandatory law and the Data Processing Agreement.

Third-party claims

The clinic covers documented third-party claims resulting from the clinic's unlawful treatments, content, marketing, data instructions, or infringement of customer rights, to the extent the clinic is responsible. GLØDI must notify the clinic without undue delay and give it a reasonable opportunity to handle the claim.

Force majeure

A party is not liable for delay caused by events beyond its reasonable control, such as widespread network outages, natural events, war, government action, industrial disputes, or failure of critical infrastructure. The party must give notice and mitigate the effect where reasonably possible.

Service changes

GLØDI may improve and change the platform over time. Material reductions to purchased core functionality are announced in advance where possible. GLØDI may replace a feature with a reasonably equivalent solution.

Changes to these terms

Material changes are notified in writing at least 30 days before taking effect. A shorter period may apply where required by law, an authority, security needs, or an external provider. A change does not affect an already invoiced period or an express price guarantee. The clinic may terminate before a materially adverse change takes effect, but an agreed commitment and payment duty remain unless the change affects the committed service in a way that permits earlier termination.

Assignment

The clinic may not assign the agreement without GLØDI's written consent. GLØDI may assign it as part of a reorganisation, business transfer, or sale of the platform, provided that the clinic's rights are not materially reduced.

Norwegian law

The agreement is governed by Norwegian law. The parties must first try to resolve a disagreement through written dialogue between people authorised to reach a solution.

Venue

If the parties do not agree, the dispute may be brought before the ordinary Norwegian courts, with Oslo District Court as the agreed venue unless mandatory law provides otherwise.

Notices

Legal notices are sent to the contact address registered in the platform and to [email protected]. The clinic must keep its email address current. Termination notices, breach notices, and material changes must be sent in a form that can be documented.