Platform Terms
Shared rules for everyone who creates an account or uses GLØDI. Role- and purchase-specific terms apply in addition.
The foundation for safe use of the platform
These terms collect the rules shared across customers, clinics, practitioners, partners, and distributors. They govern accounts, security, content, changes, suspension, and discontinuation of the platform.
Platform rules
Find your way through the terms
1. Scope and contract hierarchy
The platform is provided by Nordic Cognitive Labs AS (“GLØDI”), company no. 933 866 327, with registered address at Platous gate 33, 0190 Oslo, NO.
Who these terms apply to
These terms apply to all registered users and businesses using GLØDI websites, apps, portals, APIs, or integrations. A user acting for a business confirms that they have the necessary authority.
Other contract documents
Customer Terms, Clinic Terms, Partner Terms, Distributor Terms, Marketplace Terms, accepted orders, and individual agreements apply in addition. The most specific agreement prevails in the event of conflict. The Data Processing Agreement prevails for personal data processed on behalf of a controller.
Mandatory rights
These terms do not limit rights or liability that cannot be excluded under Norwegian or other applicable law. Mandatory consumer rights prevail where they apply.
2. Accounts, authority, and security
- Registration information must be accurate, complete, and kept current.
- Each person must use their own account. Password or account sharing is not permitted.
- A business controls its administrators, roles, and access and must remove access when it is no longer needed.
- Users must protect login details and devices and notify GLØDI immediately of suspected misuse or unauthorised access.
- Actions by an authorised administrator may be treated as actions of the business.
3. Acceptable use
The platform must be used lawfully, safely, and for its intended purpose. Users must not:
- gain unauthorised access or bypass security, clinic separation, or usage limits
- upload malware, disrupt operations, or carry out unauthorised penetration or load testing
- use the platform for unlawful, misleading, discriminatory, threatening, or harmful activities
- send spam or use customer, patient, or contact data without a valid basis
- copy, scrape, resell, decompile, or build a competing service from the platform beyond what mandatory law permits
- place payment secrets, passwords, or special-category personal data in fields not designed for them
4. User content and permissions
Your rights
The user or business retains rights to content it uploads, including text, images, logos, documents, and catalogue data. Patient and customer data is also governed by privacy law and any Data Processing Agreement.
Limited licence to GLØDI
You grant GLØDI a non-exclusive, time-limited right to store, technically adapt, back up, and display content only as necessary to provide the selected features. The right ends when the content and lawful backups are deleted.
Your responsibility for content
You must have the necessary rights, consents, and legal basis. GLØDI may restrict or remove content that breaches law, another person's rights, security requirements, or these terms.
5. GLØDI intellectual property
GLØDI and its licensors own the software, design, documentation, data model, trademarks, and other platform elements.
- The user receives a limited, personal or business-linked, non-transferable right to use the service while the relevant agreement is in force.
- No source code, ownership, or general right to use GLØDI trademarks is transferred.
- Suggestions and feedback may be used to improve the platform without disclosing confidential information or using clinic-controlled personal data for GLØDI's own purposes.
6. Development and service changes
Ongoing development
GLØDI may add, improve, replace, or change features, interfaces, integrations, APIs, technical requirements, and usage limits to develop the service, address security, or adapt the business. Roadmaps, demos, and references to future features are not binding delivery promises.
Material reductions
A material reduction in paid core functionality is announced in advance where practicable. During a binding paid period, GLØDI will provide a reasonably equivalent solution, proportionate price adjustment, or a right to terminate the affected service and receive a refund of unused prepayment.
New or changed features
New features may have additional terms, prices, or technical requirements. GLØDI may change free, trial, and beta features without guaranteeing continued availability.
7. Third-party services and integrations
- Integrations may be subject to the provider's own terms, pricing, verification requirements, and availability.
- GLØDI is responsible for its integration code and selection of sub-processors, but not for an external service's independent decisions or actions.
- An integration may be changed, replaced, or discontinued if the provider changes its interface, terms, lawful availability, or security level.
- The user is responsible for its own keys, accounts, authorisations, and provider settings.
8. AI features
Human review
AI output may be incomplete, inaccurate, or similar to output received by others. Users must review content before using it. AI must not be the sole basis for medical, legal, financial, or other decisions with a significant effect on a person.
Data and models
AI data is processed under the Privacy Policy and any Data Processing Agreement. Clinic-controlled content is not used to train general models unless the controller expressly opts in through a separate, documented arrangement.
Provider changes
GLØDI may replace or combine AI providers where security, legality, and agreed data processing are maintained. Sub-processor changes are notified under the Data Processing Agreement.
9. Operations, maintenance, and support
Availability
GLØDI works to maintain stable and secure operations but does not promise uninterrupted or error-free service. Planned maintenance is announced where practicable, and incidents are prioritised according to severity and risk.
User continuity arrangements
Businesses must maintain reasonable procedures for short interruptions, verifying critical information, and following up customers or patients while digital functions are unavailable.
Support
Available support channels and any service levels follow the selected plan or a separate agreement.
10. Restrictions and temporary suspension
GLØDI may restrict content, features, or access where necessary and proportionate.
- for a security risk, misuse, fraud, or danger to other users
- to comply with law, an authority, sanctions, or a reasonable suspicion of unlawful activity
- for material or repeated breach, including non-payment
- where a critical provider requires the measure or a service can no longer be supplied lawfully
GLØDI normally gives the main reason and an opportunity to remedy where safe. Access is restored when the basis has ended. Urgent security measures may be taken without advance notice.
11. Discontinuation of all or part of the platform
Right to change direction
GLØDI may discontinue the entire platform, a module, integration, category, geographic offering, or commercial service for strategic, financial, technical, security, or legal reasons.
Notice
For the entire paid platform, GLØDI normally gives at least 90 days' notice. For a paid module, the normal period is at least 30 days. A shorter period may apply where law, security, insolvency, an authority, or a critical third party makes continued operation impossible or unsafe.
Prepaid fees
Where GLØDI ends a paid service without user breach, unused prepaid fixed subscription fees for the period after termination are refunded. Metered charges and services already supplied are not refunded.
Data and transition
Businesses normally receive at least 60 days to export their data in a commonly used machine-readable format. GLØDI will provide an orderly transition and comply with the Data Processing Agreement. Open bookings, refunds, settlements, accounting, patient safety, confidentiality, and data return or deletion duties survive for as long as necessary.
12. Privacy and data
GLØDI's own processing
The Privacy Policy explains when GLØDI is controller for accounts, security, billing, platform history, and other purposes of its own.
Processing for a business
Where GLØDI processes personal data for a clinic or another controller, a separate Data Processing Agreement applies. These Platform Terms do not give GLØDI the right to use that data for its own purposes.
Anonymous data
GLØDI may use statistics that are genuinely anonymised so that individuals and a business's confidential circumstances cannot reasonably be identified.
13. Liability and events outside control
Direct loss
Each party is liable for documented direct loss caused by its own breach. Liability caps and specific risk allocations are set out in the relevant role or purchase agreement. Mandatory consumer rights are not affected.
Events outside control
A party is not liable for delay caused by events beyond its reasonable control where it gives notice and takes reasonable steps to reduce the effect. Amounts already due, security notification, patient and customer safety, and reasonable wind-down cooperation continue.
14. Confidentiality
Non-public business, technical, security, and personal information must be protected and used only for the agreed purpose.
- Access is limited to people who need it and are bound by confidentiality.
- The duty does not apply to information that is lawfully public, independently developed, or lawfully received.
- Disclosure required by law is permitted, with advance notice where the law allows.
- The duty continues after termination. Statutory confidentiality applying to health personnel is not limited.
15. Changes, assignment, and governing law
Changes to the terms
Material changes are notified on a durable medium at least 30 days before taking effect. Changes required for law, security, or new features may apply earlier. For paid services, materially adverse changes normally apply on the next renewal unless the relevant agreement provides an earlier termination right.
Assignment and business change
The user may not assign the agreement without written consent. GLØDI may assign it to an affiliate or as part of financing, reorganisation, merger, or sale of all or the affected part of the business, provided that rights are not materially reduced.
Entire agreement, waiver, and severability
These terms and documents expressly incorporated form the agreement for platform use. Failure to enforce is not a waiver. An invalid provision is adjusted only as necessary and the remainder continues.
Notices
Notices may be delivered in the platform or to the last registered email. Users must keep their contact details current. Formal termination and breach notices must be capable of being documented.
Norwegian law
Norwegian law applies. Disputes are first addressed in good faith. Venue follows the relevant role or purchase agreement and mandatory law.
Questions about the Platform Terms?
Contact us if you need help understanding which terms apply to your role or which version you accepted.
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