Partner Terms
Terms, rights, and obligations for practitioners and partners collaborating with GLØDI.
Partnership Agreement
These terms are the partner-specific schedule to the Platform Terms. Economics and collaboration with each clinic always follow the latest partner–clinic agreement accepted by both sides.
Terms of Sale
1. Parties to the Agreement
These terms govern the collaboration between the partner (practitioner) and GLØDI.
Platform Owner
Nordic Cognitive Labs AS (“GLØDI”), company no. 933 866 327, supplies the platform, partner portal, and agreement functions. Email: [email protected]. GLØDI is not the employer, clinic, or payer unless a specific agreement expressly says so.
Partner
The practitioner or professional accepting the invitation. Whether the partner is an employee, contractor, or independent business depends on the actual relationship and a separate agreement with the clinic or GLØDI; these terms do not themselves create employment.
2. Partner Obligations
As a partner at GLØDI, you commit to maintaining high professional standards.
Professional Qualifications
You are responsible for maintaining valid certifications, authorizations, and insurance required for the treatments you perform. Documentation must be provided upon request.
Treatment Quality
Treatments must be performed under law, professional guidance, hygiene and safety requirements, and the clinic's applicable procedures. GLØDI templates and workflows do not replace the partner's or clinic's professional responsibility.
Availability and Scheduling
You are responsible for keeping your availability up to date in the system. Confirmed bookings must be honored unless there is a valid reason for cancellation.
3. Platform, records, and data
Booking and patient follow-up
The partner uses GLØDI under the Platform Terms for calendar management, patient communication, clinical records, and follow-up. Personal data may only be handled within the assigned role and the controller clinic's instructions.
Clinic assignment
You only get access to clinics and functions explicitly assigned to you in the platform.
Prohibited use
Sharing credentials, bypassing security controls, or using the platform for unlawful or unauthorized activity is not permitted.
4. Compensation and Settlement
Compensation, cost allocation, VAT, payout channel, and notice are set in the accepted partner–clinic agreement or a separate agreement with GLØDI.
Commission Model
The current agreement revision in the platform states the allocation model, rates, clinic share, supplies, taxes, and services covered. No general commission rate follows from these public terms.
Payout Period
The party identified as payment debtor in the individual agreement settles under the agreed period and evidence. The partner portal shows the calculation and history but does not change who is legally liable to pay.
Tax and Duties
An independent partner is responsible for its own tax, VAT, and bookkeeping. For an employee, reporting and withholding follow the employment relationship and employer obligations.
5. Cancellation and No-show
Cancellation guidelines apply to ensure a good customer experience.
Partner Cancellation
If you must cancel a confirmed booking, this should be done as early as possible. Repeated cancellations may lead GLØDI to review the partnership arrangement.
Customer Cancellation
The customer's cancellation deadline and any fee follow the terms displayed and stored with the specific booking. The partner may not impose a different deadline or rate afterwards.
6. Confidentiality
Both parties are obligated to handle confidential information with care.
Professional Secrecy
You commit to treating all patient and customer information confidentially in accordance with health personnel legislation and privacy regulations. The duty of confidentiality also applies after the collaboration has ended.
Business Information
Non-public information about GLØDI, the clinic, agreement rates, customer lists, and internal procedures is confidential under the Platform Terms. It may be shared where law, patient safety, or agreed cooperation requires it.
7. Liability and Insurance
Treatment Liability
The partner bears professional responsibility for their own actions. Clinic and employer responsibility follows law and the actual relationship. GLØDI is liable for its own platform breaches but is not the healthcare provider for treatment performed by the partner.
Insurance
The partner must maintain relevant professional liability insurance covering the treatments performed. Proof of insurance must be provided upon request.
8. Termination
The collaboration may be terminated by either party with reasonable notice.
Notice Period
Either party may terminate the collaboration with a minimum of 30 days' written notice, unless otherwise agreed in the individual partner agreement.
Immediate Termination
GLØDI may terminate the collaboration with immediate effect in the event of material breach of these terms, including breach of confidentiality, professional standards, or repeated non-compliance.
After Termination
Outstanding settlement is handled under the latest accepted agreement. Existing bookings must be completed, lawfully cancelled, or transferred in a way that protects the customer and any patient-safety need. Access is removed while required clinical-record and settlement history is handled under law and the Data Processing Agreement.
Shared Platform Terms
The rules for accounts, security, content, service changes, and discontinuation also apply to partners.
Read the Platform TermsPrivacy Policy
How we process personal data — your rights, retention periods, cookies, and who we share data with — is covered in our privacy policy.
Read the privacy policyQuestions about partner terms?
Contact us if you have questions about the partnership terms or your rights as a partner.
Email: [email protected]
We usually respond within 24 hours on business days.